REFUND POLICY

This Refund Policy describes how returns, refunds and exchanges are handled for orders placed on kalyuzhna.com.

We want you to be happy with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order. To be eligible, the item must be unworn, undamaged, and returned in its original packaging with all accompanying documents.

To start a return, contact us using the details on the Contacts page with your order number and the reason for the return. We will confirm the return address and instructions. Items sent back without first requesting a return will not be accepted.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.

Original shipping costs and any customs duties or import fees are non-refundable. Return shipping costs are the responsibility of the buyer, unless the item arrived damaged or was incorrect.

Made-to-order and custom pieces are produced specifically for you and cannot be returned or refunded unless they arrive damaged or defective.

If your item arrives damaged or you received the wrong item, contact us within 14 days of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund, including shipping costs.

We reserve the right to refuse a refund if the returned item shows signs of wear, damage, or alteration after delivery, or if it is returned outside the 14-day window.